Refund Policy

Return Eligibility

Return window: 14 days — You may request a return or exchange within 14 days of receiving your order if:

• The product received is damaged or defective
• The wrong product was delivered
• The product is significantly different from the description

Non-Returnable Items

• Products that have been used or altered
• Products without original packaging
• Items marked as non-returnable on the product page

How to Request a Return

Contact us via email at info@estremointernational.com or call us at +603 2116 5912  with your order number and photos of the issue. We will respond within 1-2 business days.

Refund Process

Once the return is approved and the item is received, we will process your refund within 5-7 business days. Refunds will be credited to the original payment method.

Return Shipping

Return cost: Free for defective items. For defective or wrong items, Estremo will cover the return shipping cost. For other reasons, the customer bears the cost of return shipping.

Cancellation

Orders can be cancelled before they are shipped. Once shipped, the return policy applies. Contact us as soon as possible if you wish to cancel an order.